Overview:
POSITION
SUMMARY:
Position is responsible for timely collection of all aged receivables, in both insurance and patient due aging categories.
Responsibilities:
ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:
Works assigned listing of aged accounts in a timely manner, resolving any billing issues that delay reimbursement and follows up appropriately.
Initiates a high volume of patient and/or insurance contact to encourage timely payment, adhering to Clinic collection policies and documenting accounts and encounters with clearly written documentation.
Is available to answer incoming phone calls from physician offices or patients for accounts that require prepayment or payment on exiting debt prior to appointment scheduling, resolving according to the collection policy and guidelines.
Brings encounters to resolution by acting as a liaison between patient and payer, when needed, to provide the patient and/or payer with clear and accurate billing information to expedite payment in full.
Has a full understanding of multiple payers, payer issues, contractual obligations, and patient responsibilities.
Fully exhausts internal collection efforts prior to referring an account for outside collection activity and prepares clear and accurate paperwork for the turnover process.
Uses tact and sensitivity in communicating effectively and respectfully with physicians, patients, families, and coworkers.
Has a thorough understanding of accounts, encounters, budgets, and invoices and can recognize coding or posting errors.
Fully understands and can perform accurate account corrections.
Performs all other duties as assigned.
Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
Takes initiative to seek out tasks and duties or to assist others as necessary.
Adheres to HIPAA guidelines.
Performs other duties as assigned when appropriate.
Qualifications:
POSITION REQUIREMENTS:
Education/Certification/License:
High School diploma or equivalent required.
Knowledge, Skills, and Abilities:
Prior experience in collections in a health care setting preferred.
Position requires a) ability to perform simple mathematical equations; b) ability to use 10 key calculators proficiently; c) excellent verbal and written communication skills.
Computer skills and accurate typing required.
Must possess strong analytical skills.
Must possess excellent customer service skills.
Special Demands/Requirements:
None.
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