We’re here to make sure you understand the job responsibilities, but we also think it’s important for you to get to know our culture and values so you can begin living your “I Am Honor” story on your very first day.
So, who are we? Team Honor is made up of outgoing, positive, friendly and highly experienced individuals that pride themselves on putting the member first to “Provide Solutions for Your Financial Success”.
We also live each day by our core values: Respect, Integrity, Truth, and Fairness.
It’s no accident that we stick a giant smiley face on everything that is Honor, we are genuinely happy to help.
We wear jeans because we’re not afraid to jump in to do the work with our members and we look forward to the next time we can volunteer in our community.
Come Be Part Of It!
If you enjoy building relationships, managing multiple priorities, advocating for members, and being part of a great team, this is an opportunity where you will grow and develop.
If you have drive, confidence, and determination, we are looking for you to join our Credit Solutions team! This is a Hybrid Work Eligible position.
You will be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met.
Collections Representative - Berrien Springs (Full-Time)
SUMMARY:
Responsible for performing collection activities associated with various delinquent accounts.
Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies.
Discusses possible financial arrangements and suggests financial options to arrive at suitable payment arrangements.
Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts.
Ensures the Company's professional image is maintained.
QUALIFICATIONS:
COMMITMENTS TO LIVING "I AM HONOR":
Act with Urgency and Care - You have the direct authority and responsibility to take action and seek out solutions.
The Platinum Rule - Treat others the way they want to be treated.
Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
Reason over Rules - Make decisions that are good for the person and good for Honor.
Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
EDUCATION/CERTIFICATION: High School diploma or equivalent.
REQUIRED KNOWLEDGE: Basic understanding of collection policies, procedures and related laws and regulations.
EXPERIENCE REQUIRED: A minimum of one year up to three years of similar or related experience, including preparatory customer service experience.
SKILLS/ABILITIES:
Must have demonstrated ability to keep finances in order.
Accuracy and thoroughness in work.
Excellent communication, telephone and public relations skills.
Ability to work well independently.
Ability to work well in stressful situations.
Ability to operate related computer applications and other business equipment.
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