Payment Operations Specialist - Berrien Springs (Full-Time)
This is a Hybrid Work Eligible position.
You will be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met.
ABOUT HONOR:
At Honor Credit Union, we’ve been putting members first since 1934.
Our team remains true to our member promise: Providing Solutions For Your Financial Success.
Honor members enjoy extraordinary member service at 28 member centers, and worldwide through online banking.
OUR TEAM:
As a team member at Honor Credit Union, you are genuinely part of a family.
We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success.
We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day.
At our core, we are obsessed with providing extraordinary member experience with solutions for financial success.
We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential.
We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere.
Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.
COMMITMENTS TO LIVING "I AM HONOR":
Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
The Platinum Rule - Treat others the way they want to be treated.
Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
Reason over Rules - Make decisions that are good for the person and good for Honor.
Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR:
Completes all ACH processing and supports NOCs, ELPs, Magic Wrighter, and disputes.
Processes share drafts, exceptions, and chargebacks.
Monitors P2P transactions, bill payments, RDCs, and other electronic transactions daily for potentially fraudulent activity for members.
Actively identifies patterns of potential fraud or losses and communicates with fraud to mitigate losses by completing adjustments or putting holds on accounts.
Ensures RDC enrollments and approvals are completed timely and daily to minimize member impact.
Completes treasury reclamations for deceased members.
Supports the training of team members on Payment Operations processes as needed.
Works with vendors such as Magic Wrighter, I-pay, ELP, and the Fed to complete operational duties.
Assists all other operation team as needed.
WHAT WE EXPECT FROM YOU:
EDUCATION/CERTIFICATION:
High School diploma or equivalent.
EXPERIENCE REQUIRED:
One to three years of similar or related experience, including time spent in preparatory positions.
KNOWLEDGE/SKILLS/ABILITIES:
Must have a demonstrated ability to keep finances in order.
Ability to hold in-depth dialogues, conversations and explanations with customers and outside vendors of a sensitive and/or highly confidential nature.
Be self-directed and able to work with minimal supervision.
Robust knowledge of banking products and services.
Must be highly detailed.
Strong listening, written and verbal communication skills.
WHAT’S IN IT FOR YOU:
Honor has excellent benefits for all full and part time team members.
We offer:
Medical with prescription coverage, Dental, and Vision.
401k employer contribution & matching program.
Paid time off and paid holidays (including your birthday!).
Paid community volunteer hours.
Wellbeing spending account.
Various discounts on credit union products and services for team members & their families.
Additional perks included.
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