Returns and Technical Support Specialist

*Returns and Technical Customer Service Representative* If you are a technically and mechanically skilled individual with a passion for skid loader replacement parts and providing exceptional customer service, we invite you to apply for this exciting opportunity.
Join our team and contribute to ensuring our customers receive top-notch support for skid loader replacement parts.
Loader Parts Source offers the following benefits: Paid time off Health Insurance Dental Insurance Vision Insurance 401K HSA savings account Aflac On the job training We are seeking a dedicated and customer-focused individual to join our team as a Returns and Technical Customer Service Representative, specializing in skid loader replacement parts.
In this pivotal role, you will be responsible for managing customer inquiries related to returns, exchanges, and providing technical support for our extensive range of skid loader replacement parts.
The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service.
● Manage customer inquiries regarding returns and exchanges of skid loader replacement parts.
● Provide detailed information on return policies, warranty coverage, and guide customers through the returns process.
● Collaborate with the logistics team to ensure seamless processing of returns and exchanges.
Technical Support: ● Address inquiries related to skid loader replace to issues in the field, offering troubleshooting assistance via phone, email, or chat.
● Provide technical guidance on the installation, maintenance, and compatibility of replacement parts we sell.
● Collaborate with the internal team to escalate and resolve complex technical issues promptly.
● Respond promptly to customer inquiries with professionalism.
● Keep customers informed about the status of returns, exchanges, and technical issue resolutions.
● Documentation and Reporting: ● Maintain accurate and detailed records of customer interactions, technical issues, and resolutions.
● Generate regular reports on returns trends, customer feedback, and technical support metrics.
● Provide insights for process improvement and contribute to ongoing training programs.
Quality Assurance: ● Ensure compliance with company policies and procedures related to returns.
● Contribute to the development and improvement of customer service processes.
● High school diploma or equivalent; additional technical certifications in heavy equipment or skid loader parts are advantageous.
● Expert knowledge of skid loader replacement parts, their applications, and compatibility.
● Written and verbal communication skills tailored to technical audiences.
Ability to convey complex technical information in a clear and concise manner.
● Analytical and problem-solving abilities Capacity to think critically and provide effective solutions for technical inquiries.
● Dedication to providing excellent customer service.
● Empathetic approach to understanding and resolving customer concerns.
● Ability to collaborate with cross-functional teams, including logistics, technical, and management teams.
● Compensation package: ● $20.
00-$23.
00 per hour ● Expected hours:40 per week ● Preferred Experience: 2years Job Type: Full-time Pay: $20.
00 - $23.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * Health savings account * Paid time off * Vision insurance Compensation package: * Hourly pay Experience level: * 2 years Schedule: * 8 hour shift * Monday to Friday Ability to Relocate: * Elkhart, IN 46516: Relocate before starting work (Required) Work Location: In person